FAQs

FAQs

General Inquiries | Member Inquiries

Who is Written & Done?

Our staff is comprised of writers, designers and strategists who have more than 20 years of experience creating mortgage and real estate content. This means we understand what’s important to you — and your clients. We know that people don’t just buy houses. They create homes where they make memories with their family and friends.

At Written & Done, we create fun, informative content that helps people make the most of those memories — and helps them remember you! We’re here to ensure our members build relationships beyond the sale and ultimately create clients for life!

Why should I use Written & Done?

We know that creating relevant, eye-catching content takes time — more time than many busy professionals have each day. And yet, staying in touch with your clients is critical to your success. It costs 6-7X MORE to acquire a new customer than retain an existing one. Our Content Library was designed to give you personalized and unique ways to stay in touch in just a few simple steps.

What if I don’t have a lot of time to spend on marketing?

We understand how busy our members are, and that’s why we’ve made sharing Written & Done content as easy as #CopyPasteConnect. You don’t have to spend time learning a new system in order to begin sharing Written & Done content. Simply find a piece your clients will love and paste it in the delivery channel of your choice — whether that’s an email, a delivery system like MailChimp or Constant Contact, your social media profile, or on your website.

Can I use Mailchimp to send Written & Done content?

Yes! Sending Written & Done content through MailChimp is easy. Click here for our step-by-step instructions.

Can I use my own delivery system or customer relationship management software (CRM) to send Written & Done content?

Because sending Written & Done content is as simple as #CopyPasteConnect, you should be able to share our content with any delivery system that allows you to paste into a text editor.

How does Written & Done Content work with email and social media?

Click here to watch our short Demo.

What types of content are available in your Content Library?

Our library currently contains digital @Home Tips, E-Books, Birthday E-Cards, Thank You E-Cards, Seasonal E-Cards, Home & Loan Touchpoints, Infographics, Newsletters, Recipes and social-media-specific content. In addition, we plan to offer videos and Congratulations E-cards later this year.

How often do you add new content to your Content Library?

Our editorial team is always working to create timely and relevant new content pieces for our library. We add over a dozen items each quarter, giving our members an ever-growing library of content to choose from.

Where do you get the photos for each marketing piece?

We get it. Who wants to see the same three models in every email, flyer and website photo? We were tired of the same old stock photos, too, so we set out to do something different. With Written & Done, every image in the Content Library is professionally shot and edited by our very own in-house photographer. That means there’s #NothingStockAboutIt.  

Do I need an individual or team license?

The Quarterly Starter Packs and the Individual Annual Access Pass to the full Content Library are licensed for use by one member only. If you would like additional members of your team to have access to the Content Library, we do offer discounted rates to our full Content Library for Team memberships. Visit our Pricing page for more information.

Are there any limits to the amount of content I can use?

No, your annual membership gives you access to our entire suite of content in the Content Library. In addition, there are no limits on the number of people you send each piece to or the number of times you can send out content pieces.

Be sure to follow your distribution platform guidelines regarding email and spam regulations. See our Content Library for a suggested touchpoint schedule.

What are your content usage guidelines?

Members can use Written & Done content with only a few simple rules to keep in mind.

  • You can copy and paste our content into your website, email and social media platforms.
  • You can add your own images but they must reside on your server.
  • You cannot edit any text without our express written permission.
  • You must include any noted sources and image copyright marks.
  • You must include our copyright mark: © Written & Done, LLC. All rights reserved.
How much is the Written & Done membership?

Our Quarterly Starter Packs contain 5 pieces and cost $50. An annual license to our full Content Library for individuals is $399. Click here for our Content Library team membership pricing.

Can I see a sample of your content?

Yes, samples of our content can be found on our Content Library page. You can also view our free Banana Bread recipe that you can share with your prospects and clients via email, on social media or on your website.

Can I schedule a demo?

Yes. Email info@writtenanddone.com to contact us and we’d be happy to schedule a demo.

How do I get started?

We’re so excited to have the opportunity to help you stay in touch with your prospects and clients. Click here to purchase a membership.


Member Inquiries

I have a question about my account. Is there someone I can contact?

Yes! Please reach out to us at info@writtenanddone.com. We would be happy to assist you.

I just signed up for a membership. Will I receive an email confirmation or welcome email?

We are so excited you joined us. After you complete your order, you should receive an order confirmation invoice and a welcome email.

If you don’t see them, it’s possible our emails accidentally got sorted to your spam folder. Be sure to add our email, info@writtenanddone.com, to your list of trusted contacts. This will help ensure you don’t miss any important emails about your account going forward.

If you’re a Gmail user, our email may have been sent to your Promotions tab. To have future Written & Done emails sent to your Primary inbox, you can click and drag our email to the Primary tab or right-click the email, hover over Move to tab > Primary.

A notification from Google should appear on your screen asking if this is your preferred action for future messages. Click Yes to receive our emails to your Primary tab.

Why are my order number and subscription number different?

Your subscription number will stay the same throughout your membership, even after you renew it each year. Your order number will update each year as you place a new order to renew your membership.

How do I add users to my Written & Done team account?

To add a member to your team account, log in and access the My Account tab. Then, select Teams > Add Member from the menu.

 

From here, you can either choose to have members sign up for themselves using the Registration Link provided or add users direct from your account. Each team member you add will receive an email to complete their registration.


Don’t see the answer you’re looking for? Contact us at info@writtenanddone.com.